Privacy Policy

Privacy Policy

Last revised: September 5, 2024

Personal information we collect

Personal Information You Provide to Us

Account Data: When you create an account with Lentil, we require specific personal information such as your name, email address, and password to establish your account.

Profile Data: To access certain features of our Services, we may request additional profile information, such as your street address, phone number, driver’s license number, date of issuance, and the issuing country or state. We may also collect profile photos, employment information, city of residence, school, biography, and date of birth. Parts of your profile, such as your profile photo, city, employer, school, and biography, may be visible to other users as part of your public profile page.

Vehicle Data: We collect information you provide about your vehicle, including vehicle listing details, vehicle identification number (VIN), availability, reviews, and any photos uploaded during a trip.

Payment Data: In connection with transactions, we may collect digital payment details, bank account numbers, or payment card numbers, along with transaction information. These details may be processed and stored by one or more third-party payment service providers.

Identity Verification Data: In some cases, we may request identity verification information, including a photograph or a scanned copy of your driver’s license, passport, national ID card, or payment card. We may also collect the last four digits of your Social Security number, motor vehicle record, insurance information, or social media account information for identity verification purposes. Please follow instructions regarding withholding or redacting certain information, such as sensitive identification details, when requested.

Communications: When you communicate with Lentil through phone, email, or chat, or when you use our Services to interact with other users, we collect and store information about your communications and any additional information you provide.

User Research and Survey Data: If you choose to participate in our user research initiatives or community surveys, we may collect the information you share, including demographic data if you choose to provide it.

Personal Information We Automatically Collect

Usage Data: We collect information about how you interact with our Services, including the pages or content you view, your log-in history, search queries, bookings, time spent on pages or screens, navigation paths between pages, and any activities on our platform. This also includes details about how you arrived at and browsed through our Services, your access times, and the duration of your visits.

Location Data: When you use certain features of our Services, we may collect information about your general location, such as the city or town associated with your IP address. If you opt in to share your precise location, we may also collect your mobile device’s GPS data. Most mobile devices allow you to control or disable location services through your device’s settings.

Device Data: We collect information about the device you use to access our Services, including the operating system type and version, device manufacturer and model, browser type, screen resolution, IP address, unique device identifiers, and approximate geographic location (e.g., city or state).

Trip Data: We gather transactional data related to your trips through our Services, such as the dates, times, amounts charged, and other details related to the trips you take.

In-Vehicle Data: If a vehicle listed on Lentil is equipped with tracking or other connected technologies, we may remotely collect specific data about the vehicle, depending on its make, model, and year. This may include GPS location, battery voltage, fuel level, odometer readings, check engine lights, door status (locked/unlocked), engine state (running/stopped), and the vehicle identification number (VIN).

Cookies and Similar Technologies: When you access our Services, we or our partners may place small data files on your computer or mobile device. These files may include cookies, clear gifs, pixel tags, e-tags, “Flash cookies,” or other forms of local storage (collectively, “Cookies”).

Personal Information We Collect from Third-Party Sources

Third-Party Services: If you choose to log in to Lentil through a third-party service (e.g., Apple, Facebook, or Google), that service may share information such as your registration and profile details with us. The exact information we receive depends on the service and is governed by their terms. By linking your third-party account with your Lentil account and granting us access, you consent to our collection, storage, and use of this information in accordance with this Privacy Policy. Please note that we are not responsible for how these third-party services use or share your information, and you should review their privacy policies for further details.

Third-Party In-Vehicle Devices: If a vehicle listed on Lentil, or a vehicle you book through our platform, has an in-vehicle device or system operated by a third-party service (such as a vehicle manufacturer or an installed device by the host), the device may collect data about your use of the vehicle. This may include details on the car’s performance, fuel consumption, distance traveled, location, and more. The third party or host is solely responsible for how this information is used but may share it with Lentil, and we will handle that information according to this Privacy Policy.

Background Check Services: Where permitted by law, Lentil may gather background information about you from public records, background check providers, or other screening services, including information from credit reports and criminal databases. We may use your full name and date of birth to obtain these reports. This information helps us enhance the safety and trust within the Lentil community.

Other Sources: Where permitted by applicable law, we may receive additional information about you from other sources, such as demographic data, fraud detection services, or credit bureaus. This data may be used to prevent fraud or enhance our services.

We may combine the information we receive from third-party sources with other data we have collected about you to provide and improve our Services.

How We Use Your Personal Information

We use, store, and process your personal information to provide, improve, and secure our Services. Some of the ways we may use your information include:

To Provide the Services, including:

• Administer referral programs, rewards, surveys, contests, or other promotional activities or events that you choose to participate in.
• Operate and manage the Lentil platform.
• Offer customer support.
• Send you service-related messages, support updates, reminders, technical notices, security alerts, and other communications at any telephone number you provide, via voice call, SMS, or email.
• Facilitate your login through third-party identity and access management providers (e.g., Facebook, Google, or Apple).
• Process transactions and provide notifications related to your bookings or listings.
• Personalize or tailor your experience based on your preferences and past interactions with our Services.
• Enable communication with other Lentil users, including sending messages or necessary information during the booking process.
• Support referral programs by allowing you to invite others to join Lentil.
• Request feedback, reviews, and aid in fraud detection and prevention, as well as for any purposes you consent to at the time of data collection.

For Research and Development

We may use your personal information to analyze and enhance our Services, as well as to develop new features, products, and services. This includes studying usage patterns and user demographics to better understand and improve the Lentil platform.

We may also create aggregated, de-identified, or anonymized data from your personal information by removing elements that could identify you. This anonymous data may be used for our lawful business purposes, such as improving the Services or promoting Lentil, and we may share it with third parties to support these efforts.

For Marketing and Advertising

We, along with our third-party advertising partners, may collect and use your personal information for marketing and advertising purposes, including:

Direct Marketing: We may send you marketing communications related to Lentil, as allowed by applicable law. These communications may include updates, promotions, or offers related to our Services. You will have the option to opt out of receiving marketing and promotional messages.

Interest-Based Advertising: We may work with third-party advertising and social media companies to display advertisements on our Services and across other websites. These companies may use cookies and similar technologies to gather information about you (such as device data, online activity data, and/or location data, as previously mentioned) over time across our Services and other platforms. They may use this data to deliver personalized ads that align with your interests, commonly referred to as “interest-based advertisements.”

For Security and Safety

We use your personal information to ensure the safety and security of our platform and users, including to:

• Verify your identity or authenticate information you provide, such as during account creation or when resetting your password.
• Resolve disputes, collect fees, and troubleshoot issues.
• Detect, prevent, or address fraud, abuse, security incidents, and other harmful or illegal activities.
• Assess your risk of being involved in an accident or making an insurance claim by reviewing factors like your driving history or insurance score.
• Use data from your mobile device or in-vehicle technology to identify unsafe driving behaviors (e.g., speeding, harsh braking or acceleration) and to provide feedback for safer driving.
• Enforce our Terms of Service and Policies, and address any violations.
• Manage and protect our IT systems and infrastructure.
• Conduct investigations and risk assessments as necessary.
• Check databases or other sources of information (including public government records) for verification or background purposes.Perform creditworthiness and solvency checks when necessary.

To Comply with Laws

We use your personal information as required to comply with applicable laws, respond to lawful requests, and comply with legal processes, such as responding to subpoenas or government authority inquiries.

With Your Consent

In certain cases, we may explicitly ask for your consent to process your personal information for specific purposes.

We may also use your personal information in other ways as described in this Privacy Policy or as disclosed to you at the time of collection.

How We Disclose Your Personal Information

With Your Consent

We may share your personal information when you direct us to or with your explicit consent.

Profiles, Listings, and Other Public Information

Your public listing on Lentil will always display certain essential details, such as your user ID or name associated with your account, your public profile photo, and, for vehicle owners, the city where your vehicle is located. Other visible information includes your listing description, calendar availability, and relevant transaction data to help the community assess your reliability and responsiveness. Additionally, reviews, feedback, and information about your cancellations may appear on your public listing page. For vehicle owners, the approximate geographic pick-up location of your vehicle may also be displayed.

Your public profile and listing pages can be indexed by search engines, meaning they may appear in search results outside the Lentil platform. This helps to make your listing more accessible but also means it could be viewed by a broader audience beyond the Lentil community.

Sharing Between Vehicle Owners and Renters

Lentil allows vehicle owners to share their cars with other users. If you agree to a booking through our platform, we may share necessary information with the other party to facilitate the transaction. For example, Lentil may share your mobile phone number to enable direct communication, your driver’s license information to verify its validity and for identity confirmation, or your photo to assist with identification. We may also provide the vehicle’s address and, if applicable, the proposed delivery location to the renter. If you use the Trip Photo feature, we may share the photos and captions you upload with the other party. Both parties may send messages to each other (e.g., to confirm pick-up or delivery details), and standard text or data charges may apply.

Service Providers

We may share your information with trusted vendors and service providers who support the operation of Lentil and our business activities. These providers may require access to your personal information to perform services on our behalf, such as web hosting, analytics, payment processing, email delivery, marketing, insurance claims management, vehicle recovery, roadside assistance, incident response, and customer support. In some cases, service providers may collect information directly from you on our behalf. For example, if a vehicle owner opts to use our photography program, we will share their contact details with the photographer assigned to capture images of the vehicle. These service providers will only use your personal information as directed or authorized by us.

Third-Party Platforms and Social Media Networks

If you have enabled features that connect Lentil’s Services to a third-party platform or social media network (such as by logging into Lentil using your third-party account or providing an API key to link your account), we may share your personal information with that platform or network. This may include the information necessary to facilitate the connection or any data you authorized us to share. We do not control how third parties use your personal information, and you should review their privacy policies for more details.

Professional Advisors

We may share your personal information with professional advisors, such as legal counsel, bankers, auditors, or insurers, when necessary in the course of receiving professional services.

Business Transfers

In the event of a business transaction, such as a merger, acquisition, reorganization, or sale of assets, or in the unlikely event of bankruptcy or dissolution, we may sell, transfer, or share some or all of Lentil’s business or assets, including your personal information, as part of the transaction.

Responding to Legal Requests, Preventing Harm, and Protecting Our Rights

We may disclose your personal information to courts, law enforcement agencies, government or tax authorities, or other third parties if we are required to do so by law or if we believe such disclosure is necessary to comply with legal obligations, respond to claims, or protect the security and rights of Lentil, our users, or others. This may include disclosures in response to legal requests related to criminal investigations, suspected illegal activity, or activities that could pose harm to you, others, or Lentil.

We may also disclose your personal information as described elsewhere in this Privacy Policy or as otherwise disclosed to you at the time of collection.

Your Preferences and Choices

Communication Preferences

You have control over how we communicate with you regarding your account, bookings, vehicle listings, promotions, and announcements. You can manage your communication preferences in the Notifications section of your Lentil account.

Opting Out of Marketing Communications

You may opt out of receiving marketing-related emails from Lentil by following the unsubscribe or opt-out instructions included in the email. Please note that even if you opt out of marketing communications, you may still receive service-related or other non-marketing emails. If you receive marketing text messages from Lentil, you can opt out by replying STOP to the message or following the instructions provided in the message.

Correct and Update

You can review, correct, or update your personal information at any time by logging into your Lentil account and accessing your account settings and profile. If you wish to correct or update any information that is not editable in your account settings, you can contact us at admin@lentil.tech. To protect your privacy and security, we may need to verify your identity before making changes to your information.

Account Closure

If you wish to close your account and request the deletion of your personal information, please send an email to admin@lentil.tech.

Please note that we may retain certain information as necessary to comply with applicable laws, detect or prevent fraud, collect any outstanding fees, resolve disputes, assist with claims, troubleshoot issues, comply with audits or investigations, enforce our Terms of Service and Policies, or take other actions permitted or required by law. Additionally, residual information may remain in our databases or other records, which may not be fully removed.

Access

You can request a copy of your personal information in accordance with applicable law by visiting your account page or contacting us at admin@lentil.tech. We may require proof of identification or re-authentication to verify your request for access.

Location Data

If you use our mobile application, you can disable the app’s access to your device’s location through the device’s settings.

Interest-Based Advertising Choices

You have several options to limit the use of your personal information for interest-based advertising:

Cookie Preferences: You can modify your cookie preferences for Lentil’s website at any time by clicking on the cookie preferences link in the footer of our website.

Blocking Cookies in Your Browser: Most web browsers allow you to remove or reject cookies, including those used for interest-based advertising. You can do this by adjusting your browser settings. Many browsers accept cookies by default, so you may need to manually update your settings to block them. For more information about cookies, including how to view and manage cookies on your device, visit www.allaboutcookies.org.

Blocking Advertising ID Use in Mobile Settings: Your mobile device may allow you to limit the use of the advertising ID associated with your device (e.g., Apple’s ID for Advertising or Google’s Advertising ID) for interest-based advertising. Check your device’s privacy settings to manage this option.

Using Privacy Plug-ins or Browsers: You can block cookies and trackers used for interest-based ads by using browsers with built-in privacy features (such as Brave) or by installing browser plug-ins like Privacy Badger, Ghostery, or uBlock Origin, and configuring them to block third-party cookies and trackers.

Advertising industry opt-out tools. You can also use these opt-out options to limit use of your information for interest-based advertising by participating companies (but note we may work with companies that do not participate in these programs):

• European Interactive Digital Advertising Alliance (for users in the United Kingdom and Europe)
• Digital Advertising Alliance (for web users)
• Digital Advertising Alliance (for mobile app users)
• Network Advertising Initiative

Choosing Not to Share Your Personal Information

In cases where we are required by law to collect your personal information, or where your personal information is necessary to provide the Services, if you choose not to provide the requested information (or if you request its deletion later), we may be unable to provide you with certain aspects of the Services. This could affect your ability to fully access or use the platform.

Third-Party Platforms and Social Media Networks

If you choose to connect Lentil’s Services to a third-party platform or social media network (e.g., using the third-party’s authentication service to log into your Lentil account), you may have control over certain settings through that third-party platform. If you decide to withdraw Lentil’s access to specific information from the third-party platform, this will not affect any information we have already received from that platform prior to your withdrawal of consent.

Security

We use a range of technical, physical, and organizational measures designed to protect your personal information from unauthorized access, destruction, or alteration while it is under our control. While we strive to safeguard your data, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee the absolute security of your personal information.

Other Important Information

Cross-Border Transfer

Lentil operates from the United States, but your personal information may be used, stored, and processed in other countries where we or our service providers maintain facilities. These locations may have data protection rules that differ from, and may be less protective than, those of your state, province, or country of residence. As a result, your personal information may be subject to access requests from governments, courts, regulatory agencies, or law enforcement in these jurisdictions in accordance with their laws.

Sensitive Information

We kindly ask that you do not send or disclose any sensitive personal information (e.g., Social Security numbers, social insurance numbers, passport information, racial or ethnic origin, or health data) to us through the Services unless we specifically request it.

Minors

The Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from anyone under 18. If a minor under 18 has provided us with personal information, their parent or guardian can contact us to request its deletion.

Third-Party Privacy Practices

This Privacy Policy applies only to the use and disclosure of personal information collected by Lentil. We are not responsible for the privacy practices of third parties, including those of websites or services linked to through our platform. The inclusion of any third-party link does not imply our endorsement of that site or service. If you interact with a third-party website or disclose your information to others, their privacy policies will apply. Some areas of the Services may use Google Maps/Places services, including the Google Places API, and Lentil uses reCAPTCHA Enterprise to prevent spam and abuse. Your use of the Services is subject to Google’s Privacy Policy.

Translations

If we provide a version of this Privacy Policy in a language other than English, and there is any discrepancy in wording between that version and the English version, the English version will take precedence.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Please refer to the “Last revised” date at the top of this page to see when the policy was last updated. Any changes to this Privacy Policy will become effective once we post the revised version on our Services or as otherwise noted. By continuing to use the Services after these changes take effect, you agree to the updated Privacy Policy. If you do not agree to the changes, you can contact us to close your account.

Contact

Lentil welcomes your questions and comments about privacy. Feel free to contact us at:

Lentil LLC
2205 Church St, Suite 102
Christiansted, U.S. Virgin Islands

00820

You can also reach us by email at admin@lentil.tech